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We are sorry you are experiencing phone call issues. Please try these troubleshooting solutions and if you continue to have issues, submit the below form.

  1. If using a third party phone provider, such as Google Voice, make sure call screening is not enabled.
  2. Make sure the phone number selected in the phone manager is the number you are receiving calls on. Any number setup with call forwarding could be causing issues.
  3. If you are experiencing issues accepting a calls and have LTE or WIFI calling enabled, please turn off those features.

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