We are sorry you are experiencing phone call issues. Please try these troubleshooting solutions and if you continue to have issues, submit the below form.

1. If using a third party phone provider, such as Google Voice, make sure call screening is not enabled.
2. Make sure the phone number selected in the phone manager is the number you are receiving calls on. Any number setup with call forwarding could be causing issues.
3. If you are experiencing issues accepting a calls and have LTE or WIFI calling enabled, please turn off those features.

Phone number you are using when you experienced this issue

Is this a frequent occurrence?

e.g. Yes / No Yes No

Enter your Phone Call Transaction ID
(click here to find your Transaction ID)

Type of Phone

- Please make a selection - Landline VOIP (Comcast, Verizon Fios home lines) Cell Phone

Please provide as many details of the issue you are experiencing with the above call

Authorization Agreement

Payee Name: SSN / Tax ID: Address: Address 2: City: State: Zip: Payout Method:

Payout Information

ACH Account Information (Complete only if you are in US or have a US Bank Account and Tax ID)

Name of Financial Institution: Routing Number: Account Number:

SEPA Information (Complete only if you are in EU)

Name of Financial Institution: BankCountry: IBAN Number: Bank Swift Code:

Paxum (Complete only if you are outside of EU,CA, and US)

Paxum Email:

Signature

Authorized Signature (Primary): Authorized Signature (Joint):

Message: